SpaceCat Savers Program Terms of Services
I. What is the Savers Program?
The SpaceCat Savers Program is a free
subscription and ordering service SpaceCat offers to customers.
The Savers Program allows customers to have
new comic titles, collectible memorabilia, graphic novels, and trade
paperbacks to be ordered and put on hold at with no upfront cost.
High value single unit orders may be subject to an early deposit;
this deposit will be used as credit for the order when checking out.
Customers who are enrolled in the Savers
Program are also offered exclusive discounts and promotions when
applicable.
II. How to enroll to the Savers Program
To enroll as a member of the Savers Program,
customers must submit a valid email and phone number. It is strongly
suggested that the contact information used is regularly monitored.
Lack of verification of contact info is grounds for termination of
this agreement.
Customers may submit the information with a
SpaceCateer in-person at the store located at 1415 W San Carlos St,
San Jose, CA 95126 or email the information through email at
savers@superspacecat.com
or through the contact form on the SuperSpaceCat.com website.
III. How Does the Savers Program Works?
Subscriptions and Special Orders will be sold
to customers at the Manufacturer Suggested Retail Price (MSRP) when
ordered before the Final Order Cutoff (FOC) date. Orders and
subscriptions made after the FOC date may be priced and allocated at
SpaceCat’s discretion.
Customers will be notified by email of orders
that arrive to the store. (Occasionally, contact by will also be by
phone or text.) Customers are asked to come into the store and pay
for orders within 2-3 weeks of arrival. Customers who are unable to
be in the store within the 2-3 week period must contact the store
either through email (savers@superspacecat.com)
or by phone (408-280-7257) to inform of any delays.
Customers ordering after the FOC date are not
ensured a unit on release date. Orders after the FOC date are
subject to being sold out and an alternative option will be offered
if available. In the case of comic issues, SpaceCateers may offer to
order a 2nd Print or later if available.
If the unit can still be ordered, then
customers will be asked to wait 2-3 weeks for the unit’s arrival to
the store. Customers are welcome to ask SpaceCateers on the
availability of an already released item.
Customers are free to cancel at any time but
agree to pay for all orders currently arrived or past the FOC date.
Customers who choose not to buy the entire
contents of their subscriptions will be asked to buy the oldest
units first and may not “pick and choose” individual units.
If orders are not picked by the customer within a 2-Month period of
order arrival, SpaceCat is permitted to remove select titles,
issues, and orders at its discretion. Deadline may be extended if
the customer contacts the store regarding the reason for the delay.
Customers who have not picked up within a
3-Month period of order arrival: SpaceCat may attempt to contact
customers through email, phone call, and/or text. If there is no
response from the customer, then all of that customer’s
subscriptions and orders may be cancelled. Customers who do not
purchase items that they ordered will be required to leave a payment
option on file such as a Debit Card or Credit Card.
Cancelled accounts may be reactivated if the account owner provides
card payment information such as a Debit Card or Credit Card.
IV. Holds
Customers may able to call SpaceCat to have
items put on hold, but must pick up within 30 minutes or the item
will be placed back on the shelves. If the customer is a member of
the Savers Program, then the item may be held under their name and
must be picked up promptly.
SpaceCat is permitted to make changes and
adjustments to the terms of services at any time.